Politika privatnosti

Last updated: October 27, 2026

Privacy Policy

Last updated: October 27, 2026

This Privacy Policy explains how NOYSH 360 doo collects, uses, shares and protects personal information when you visit our website, place an order, communicate with us or otherwise interact with our online store.

1. Data Controller

The controller responsible for the processing of personal data is:

NOYSH 360 doo
Cetinjski put bb – Nest Coworking
Podgorica, Montenegro
Email: hello@noyshathletics.com

2. Information We Collect

When you visit or use our website, certain technical information may be collected automatically, including:

  • Browser type and version

  • Device and operating system information

  • IP address

  • Information about how you interact with our website

  • Cookie and similar technology information

  • Technical information required to operate and secure the website

When you place an order, contact us or otherwise provide information directly to us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and transaction information

  • Products purchased or returned

  • Payment status and payment-related transaction information

  • Communications you send to us

  • Marketing preferences where applicable

We do not normally receive or store complete payment card details. Card payment information is processed by the relevant payment service provider.

3. Purposes and Legal Bases for Processing

We process personal information only where there is an appropriate legal basis.

Order processing and fulfilment

We use personal information to:

  • Process and manage orders

  • Arrange payment

  • Prepare and deliver orders

  • Provide order and delivery updates

  • Handle returns, exchanges and refunds

  • Communicate with customers about their orders

This processing is necessary to enter into or perform the contract between you and NOYSH.

Legal and accounting obligations

We may process and retain information where necessary to comply with applicable accounting, tax, consumer-protection or other legal obligations.

Fraud prevention and security

We may process information to protect our website, customers and business against fraud, misuse, unauthorized transactions and other security risks.

Where applicable, this processing is based on our legitimate interest in protecting our business and customers.

Customer service

We process communications and relevant order information when you contact us so that we can respond to questions, requests, complaints or other customer-service matters.

Marketing

Where consent is required, we use personal information for marketing only where the relevant consent has been provided.

You can withdraw your marketing consent at any time.

Analytics and advertising

Where analytics, advertising or similar non-essential technologies require consent, they are used only in accordance with the applicable consent and cookie settings.

4. Orders and Fulfilment

When you place an order, we use the information necessary to process, prepare and deliver your order.

Information required for delivery may be shared with courier, fulfilment or logistics providers responsible for transporting your order.

Only information reasonably necessary for the relevant service is shared.

5. Payments

Online card payment processing is provided through Monri and the financial institutions involved in processing the transaction, including, where applicable, Hipotekarna Banka.

Payment information required to complete a transaction is transmitted securely to the relevant payment service provider.

NOYSH does not store complete payment card details on its own systems.

Depending on the payment method selected at checkout, additional banks, card networks or payment service providers may participate in processing the transaction.

6. Shopify

Our online store is operated using Shopify.

Shopify provides the technical infrastructure used for functions including:

  • Website operation

  • Checkout

  • Shopping cart functionality

  • Order processing

  • Customer and order administration

  • Security and fraud-prevention functionality

Shopify and its affiliated companies and service providers may process personal information as necessary to provide these services.

Processing may take place in countries outside Montenegro. Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

7. Reviews

We use Judge.me to provide product-review functionality.

If you submit a review or interact with review functionality, information associated with your review may be processed by Judge.me for the purpose of collecting, verifying, displaying and administering product reviews.

Information publicly submitted as part of a review may be displayed publicly on our website.

8. WhatsApp and Customer Communications

We may communicate with customers through WhatsApp, including for order-related messages, delivery information and customer service.

We may use service providers supporting the sending and management of these communications, including our WhatsApp integration provider.

When you communicate with us through WhatsApp, relevant information such as your phone number, message content and order-related information may be processed through WhatsApp and the services used to facilitate those communications.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

These technologies may be used to:

  • Enable essential website and checkout functionality

  • Maintain shopping cart functionality

  • Remember preferences

  • Protect the website and prevent fraud

  • Understand how visitors interact with the website

  • Measure website performance

  • Support marketing or advertising where permitted

Some cookies are essential for the operation of the store and cannot be disabled through the website.

Non-essential analytics or advertising technologies are used in accordance with applicable consent requirements.

Where available, you can manage your preferences through the cookie settings provided on our website. You can also control cookies through your browser settings.

10. Marketing, Analytics and Advertising Services

Where enabled, we may use services provided by companies such as Meta and Google to measure website activity, understand the effectiveness of our marketing and operate advertising or sales-channel functionality.

Depending on your consent choices and the services enabled, these providers may receive technical information relating to your device, browser and interactions with our website.

Where consent is legally required for such processing, these technologies are used only after the relevant consent has been provided.

11. Marketing and Newsletter

If you subscribe to our newsletter or otherwise provide the required consent to receive marketing communications, we may use your email address and other relevant contact information to send information about NOYSH products, promotions and news.

You can withdraw your consent and unsubscribe at any time by:

Withdrawal of consent does not affect processing carried out lawfully before consent was withdrawn.

12. Sharing of Personal Information

We may share personal information with service providers where necessary to operate our business.

These may include:

  • Shopify and its service providers

  • Payment providers and financial institutions

  • Courier, fulfilment and logistics providers

  • Review-platform providers

  • Customer-communication providers

  • Website, hosting and technology providers

  • Analytics and advertising providers where enabled and permitted

  • Professional advisers, accountants or authorities where required by law

We disclose only information reasonably necessary for the relevant purpose.

We do not sell personal information.

13. International Data Transfers

Some of the service providers we use operate internationally.

As a result, personal information may be processed or stored outside Montenegro.

Where applicable law requires safeguards for such transfers, we rely on appropriate legal mechanisms and contractual or organizational safeguards provided by the relevant service provider.

Further information about applicable safeguards may be requested by contacting hello@noyshathletics.com.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may vary depending on the type of information and may be affected by:

  • Order and contractual requirements

  • Customer-service requirements

  • Accounting and tax obligations

  • Fraud and security requirements

  • Applicable statutory retention periods

  • Establishment, exercise or defence of legal claims

When information is no longer required, it is deleted or anonymized where appropriate.

15. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

16. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information

  • Request restriction of processing

  • Object to certain processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Receive information concerning the processing of your personal information

  • Lodge a complaint with the competent data-protection supervisory authority

To exercise your rights, contact:

hello@noyshathletics.com

We may request information reasonably necessary to confirm your identity before responding to certain requests.

17. Supervisory Authority

You have the right to contact the competent data-protection supervisory authority if you believe that your personal information has been processed unlawfully.

For NOYSH in Montenegro, the relevant supervisory authority is:

Agency for Personal Data Protection and Free Access to Information (AZLP)
Podgorica, Montenegro
Email: azlp@azlp.me

Depending on where you live and which data-protection laws apply, you may also have the right to submit a complaint to another competent supervisory authority.

18. Third-Party Services and Links

Our website may contain integrations or links to services operated by third parties.

Those providers may process personal information under their own privacy notices and terms. We recommend reviewing the privacy information provided by the relevant third-party service where appropriate.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, service providers, business practices or applicable legal requirements.

The current version will be published on our website together with the date of the latest update.

20. Contact

For questions about this Privacy Policy, our processing of personal information or the exercise of your privacy rights, contact:

NOYSH 360 doo
Cetinjski put bb – Nest Coworking
Podgorica, Montenegro
Email: hello@noyshathletics.com